*Removes thread door from hinges so door can't be closed *
Simple question, and one which I think as paying customers we are entitled to an answer about. And not a private "please email us" answer, a public one. After all, we were given public forums for a reason.
Some people are disgruntled over aspects of what I'll call customer service. I'm sure FC have an entire department being paid to have job titles such as "Head of Customer Service", "Customer Service Advisor" etc. And I'm sure when one of those people paying for in game ad-space says they're not happy with something, they get a nice quick meeting round a nice shiny table, and get brought cups of coffee, and maybe even a plate of digestives. Well, we're investors too. Maybe not on the scale of ad corporations, but in our own little way, we buy into this game.
So why can't you give one of your customer services chaps/chapettes forum access and ask them to post diplomatic responses here. I know we have Sil, but he's more Ark public relations than FC customer service, and he does a damned fine job of speaking plainly and simply about things we ask. I'd like someone that can talk to us about FC policy openely when we want to ask about it.
It's a shame threads that show disgruntlement towards the way our money is spent just get closed and removed. You know we're all addicted, you know we all await patches with baited breath, and you know we have an active interest in improving this game.
Yes some suggestions are just flames cunningly disguised with a well positioned question mark, and some are ideas that could never realistically happen. But some are genuine concerns of your playerbase, and need to be discussed out in the open where we can see them.
I would very much like to hear your thoughts on this, and if it can't be done, fine, close the thread, but PLEASE explain why first.
Thank you for any light you can shed upon this matter.
[Edit] Darn you Regulas for stealth posting on the other thread at my time of writing I understand about the "actions taken against players" thats not the sort of stuff we want public. I'd rather we could discuss such things as "How was the decision to include x, y or z in a patch reached. Have you considered looking into your in game policy concerning scammers" that kind of thing.