No Luxury Armor

[Superbeno]

Thanks in advance,

Paid my 12 month sub, it is approved and I am in game ...however it's been three hours now and no Luxury Armor appears in the Claim section of the Item Shop.

Any advice?

[McKnuckleSamwich]

That's the way it's supposed to work.

You give them your money, and you don't get anything back except game time.

[Superbeno]

Ah sweet. I thought that may be the case. It's fine, I still <3 AO.

[Dysfunction]

You have to click on the special offers, I have the armor

[Esssch]

And if you didn't click on the special offers and simply bought a subscription like normal, try talking to their live chat through your account page. They'll fix it.

[Superbeno]

Thanks everyone.

I talked to the live chat people and there is a problem with my payment. It's been approved, my 12 month sub has updated ...but it requires further investigation or something.

I am sure it will all be fixed soon.

[Sparzyscrat]

I've just realised with my 2 accounts that they r the normal subscriptions not the anniversary, i've sent a ticket in but have yet to get a reply. I must have made a mistake with the first and the 2nd rolled over 2 days later. I want my armor!

[Krause]

Is this something new? A few years back my 12 month sub coincidentally renewed during the event and I got the dust brigade parasite helm.

[Malosar]

3 hours and felt the need to post on the forum? I'd at least wait until the next day before thinking something was wrong.