Lheann seems to be confusing starting a new toon after knowing most of the game and playing for up to a decade with the REAL new player's experience in the game.
The lack of direction and information are evident and the mismatch between gear and level progression makes it worse.
I'm not saying that with the right knowledge you can't go 1-220 easily enough without spending any RL money on grace/other options. It's just extremely difficult and takes a time investment most new players nowadays will not EVER consider putting into a game.
They'll just play some other MMO.