The "lost items" reinbursement thing is very good news - I've had no cause to try it yet, but will I'm sure..
But - can/will you be able to recover things from people who've run off with your stuff? There are very few nasty people in game, but I've met a few, and things like GA/NS discs etc can go missing on occassion, as can twink gear. Whats the policy here?