The post below (with a bit less editing) was originally in this thread http://forums.anarchy-online.com/forumdisplay.php?f=503, and another poster suggested I post it here.
I signed up for AO about 6 weeks ago, first as a froob then with a paid account a few days later. It is the first and only MMORPG I have played. I very much liked Star Wars Knights of the Old Republic and the sequel, Star Wars Knights of the Old Republic: Sith Lords, and was disappointed to find out there would be no KOTOR 3, rather an MMO. I decided to look for another Sci-fi themed game and wound up here. I was basically hoping I could treat it as a single player game, as I have little interest in team play.
I love AO, my lvl 45 MP is coming along nicely. The depth and complexity is fantastic, there is a lot of content, and it is a mature game with a lot of online resources (these forums, AOuniverse, AOpocket, Auno.org, etc) for a new player starting from scratch. The clan OOC channel on RK1 has also had a lot of patient players willing to answer questions (thanks to all of you).
That said, I almost quit after I warped from noob island to the mainland. It was like hitting a brick wall. If I hadn't already signed up for a paid account, I probably would have left. On the island, there are NPCs that tell you where to go next, assign missions, there are many level appropriate mobs and nothing too dangerous.
RK? Not so much. A new player (even one who read the noob guides and saved up a few thousand credits before leaving the island) starts with few credits and no good way of getting more (at least not without doing a lot of asking about how to make money, whether in-game or on the forums - or "crdz plz thx" for those willing to beg/be annoying), no idea what to do next, no idea what implants are or how to equip them, no idea that elements of their profession's tool kit even exist, let alone how to use them. Many players wandering around are TL7 (not that I new the term at that time) and have clearly been around forever, and there is no discernible way to get from where you are to where they are.
The forums and other online resources, most specifically the MP profession forum (thanks a ton to everyone there!) gave me the information I needed to get through that point - they told me how to develop my toon, where to go, what equipment to look for, where to find it and how to get the money to buy it, where important guides where, basically how to play the the game.
As others in this thread have said, AO's player base is mostly established players and is eroding with time. If more new players aren't brought on board, it will inevitably fail. I don't think that getting new players is necessarily a lost cost however.
Here are some ideas to help new players stick:
On noob island, have prominently located NPCs from each profession that can give new players information they need on how to play their character. For instance, for a new MP:
-There is a third pet line (Mezz Pets), but the nanos are not sold in shops, so you will have to find them as mission rewards.
-Creation weapons exist, are not sold in stores, and will need to be found as mission rewards.
-1hb, 2hb, bow and pistol are weapon choices that make sense. The rest, do not.
Each should also give basic information any new player would need, regardless of profession. For instance:
-Implants exist. They are installed using surgery clinics, found in most stores. They can be bought pre-made, tailored for your chosen profession, or crafted from a basic implant using clusters bought from the tradeskill department of general stores. This process requires nano-programming skill, or the assistance of a tradeskiller. Equipping implants requires treatment skill and a high enough lvl of the correct ability. They don't suffer from OE.
-Missions exist. You can re-roll missions as many times as you want in order to get the mission reward you are looking for.
-Whompas and the Grid exist. Basic directions on how to use each (and what they physically look like - I spent 45 minutes trying to find the whompa, and thought that the OA whompa was some sort of waste disposal facility - it's labled "Wailing Wastes" on the side visible coming from the west entrance, which a new player would naturally go through).
-The subway exists.
-The Shadowlands exist - if I hadn't seeen that SL was one of the expansions I'd bought, I'd have had no inkling it was even there.
I'm not sure how much time and frustration such an NPC would have saved me, but it's got to be a lot. Beyond that, a few other thoughts:
Direct each new player, possibly in the form of a pop up tip box upon entering the warp tower on noob island, to resources they will need to actually learn the game and play it efficiently - clicksaver (and the clicksaver guide), these forums (and the subforums for new players and the new player's profession), auno.org, player made maps and how to use them, ao-universe guides, and finally, how to get back to this tip in the future.
Once they get to the mainland, have a very easily found, safe, repeatable method of putting playtime in and getting credits out, at the rate of around 5,000-10,000 credits/hour of real time put in. The money crunch a new player faces to get the implants, nanos, medical supplies, weapons and armor they'll need to be viable is really quite daunting. I'm not sure what I've done if I hadn't read in the forums that clicksaver existed and that by using it one could obtain concrete cushions, which established players buy for 30x all the money I'd accumulated to that point. Newcomer armor is great at first, and the starter weapons aren't bad, but it's not enough. Have an NPC or tip box direct the new player towards this money making method.
AO is a great game with a lot to offer, but as presently constituted, it almost seems designed to scare a new player away as soon as they warp to the mainland. If the decline of the playerbase is to be arrested, that's got to be fixed- the graphics engine and any accompanying marketing boost will largely be wasted. On the other hand, if steps similar to the above have been taken and are in place when the new engine launches, I think it could really help add to the player base.
Just the two cents of a new player who would like to see a great game thrive long enough for me to reach TL7 .