Monthly Development Update – 31st of December, 2013

[Ikanna]

I have been told that all invites for anyone who bought the winter celebration 6-month offer have been sent out. For everyone else, the priority order in this post still applies.

If you bought the winter offer in december and you HAVE NOT received your invite, I suggest you start by looking through your email spam filters and checking the account page for a download link. If you still can not find the invite, please contact customer support.

Well I tried. But of course.. It is what it is. Thanks for the advice macrosun.

[Gaoxin]

same here. 1.2.2014 and no invite. contacted support yesterday and the only thing they told me to do was to check my spam. -.-

[rahovart]

same here. 1.2.2014 and no invite. contacted support yesterday and the only thing they told me to do was to check my spam. -.-

Any progress you guys? I'm still waiting... This is pretty disappoiting.

[Gaoxin]

nope, nothing so far. There could be an issue with very old accounts or accounts from EU, because I don't even have the option to sign up for beta. And since it seems like their support doesnt work sat-sun, we will have to wait even longer. On the other hand not a single game company would wait a second to close your account, when you dont pay for sub. -.-

[rahovart]

yeah. Same to me....

[rahovart]

We can definitely state that customer center is useless.

[Trypha]

Man, when I think about some of the places I've worked, this would never fly...you wouldn't be allowed to just go home for the weekend without fixing stuff like this, or at least EXPLAINING WHY IT CAN'T BE FIXED and what would be done in recompense for failing to honor an agreement.

[Traderjill]

Man, when I think about some of the places I've worked, this would never fly...you wouldn't be allowed to just go home for the weekend without fixing stuff like this, or at least EXPLAINING WHY IT CAN'T BE FIXED and what would be done in recompense for failing to honor an agreement.

hmm.. You're saying Funcom agreed to do something, there was a break down and they didn't fix it right away? As someone that's played this game over the course of more than 10 years I am finding that really difficult to believe.

[Trypha]

hmm.. You're saying Funcom agreed to do something, there was a break down and they didn't fix it right away? As someone that's played this game over the course of more than 10 years I am finding that really difficult to believe.

None of those things was ever an explicit agreement, you do this, we do that. They were all "promises" the breaking of which was always understood to have no consequences, like when a friend promises to meet you somewhere and doesn't show up. Unfortunate, yes, but never binding, no recourse, if you don't like it cancel your sub, be mad at your friend. This is different, this is purchasing something and then not receiving it, more like buying something online and the seller never shipping it.

[rahovart]

Agreed.

[Vhab]

Please use the live chat to interact with customer support directly if you want a fast resolution or clarification on your problems.
This feature exists especially to cut down on the delay between receiving answers.

You can find the link in my signature.

[rahovart]

Please use the live chat to interact with customer support directly if you want a fast resolution or clarification on your problems.
This feature exists especially to cut down on the delay between receiving answers.

You can find the link in my signature.

Hah. i'm sorry to say that isn't true. It's just to receive fast apologies. They can do nothing... Contacted 3 times.

[Trypha]

Hah. i'm sorry to say that isn't true. It's just to receive fast apologies. They can do nothing... Contacted 3 times.

Yes I had the same experience...they told me that my issue was sent to an "account specialist" and I would receive an email when they had sorted it out. No word on whether "account specialists" work on the weekends, however.

[rahovart]

Yes I had the same experience...they told me that my issue was sent to an "account specialist" and I would receive an email when they had sorted it out. No word on whether "account specialists" work on the weekends, however.

Ofcourse they don't! Btw the worse problem that they have is: they don't say how long something will take.
The first thing i have to say when customer service come to me asking something is yes i will resolve in x hours.

[rahovart]

Live chat is useless.

[Esssch]

hmm.. You're saying Funcom agreed to do something, there was a break down and they didn't fix it right away? As someone that's played this game over the course of more than 10 years I am finding that really difficult to believe.

I am shocked and outraged. I demand to speak to a supervisor.

[rahovart]

Day 3 and no answer... Oh yeah.
You can't speak with the supervisor, he's writing down my email, it's too long so is taking 3 days. So much to write.

[Trypha]

At this point I'm just curious if FC is going to bother to do anything to make up for this. The changes to the Halloween loot was the first time I've ever seen them do anything like that; but that affected the whole playerbase and not just a handful of individuals. A company shows its true self when it has to deal with issues that don't affect the bottom line so much. If everyone affected cancels their subs and never returns, they won't go bankrupt; but if that is their primary consideration in making the decision about what to do, I certainly hope for their sake they never have to look for a job at a company that values customers.

The invite will come when it comes, I've made peace with the fact that it won't be soon, so the question now is whether FC handles this with class or crass.

[Mastablasta]

While you wait you can kill time by clearing up a LOT of space on your harddrive, or SSD, for the thing

[Trypha]

Well I only have 5gig left on my SSD but 90gig free on one drive and 300 on another. But thank you for whetting my appetite.