Hi -
Having recently purchased a 1 year subscription, I recently wanted to redeem the items I was told I would recieve with my purchase. I may be wrong but I seem to remember that along with the additional modules (such as Alien invasion etc) I would also receive some gear (weapons n such.)
My quesion is, how to I recieve the items in question (I thoght that I would recieve an in-game email with the items attached but this did not happen.) I am posting here because my requests for help pn this via the ticket system are going un-answered. I originally submitted a ticket about a week ago. I recieved an automated response saying that my ticket had been recieved and that someone would be in touch shortly. This never happend.
I then replied to the initial email (quoting the ticket number) and have not heard anything since. This is now several days ago.
Any help on this matter (including why my ticket is not being dealt with) would be much appreciated.
Thanks.